After-Sales Policy
Thank you for choosing our handmade ceramics. Each piece is crafted and painted by hand, going through dozens of meticulous steps in the creation and firing process. To ensure a smooth experience, please review the following guidelines before placing your order:

1. Returns & Exchanges

   • Due to the fragile nature of ceramics and the high cost of shipping, we do not accept returns or exchanges for non-defective items. Each piece is unique, and we hope you cherish its individuality.

   • Please inspect your order upon delivery. If there is any damage, take photos immediately and contact our customer service.

2. After-Sales Support

   • If you have any questions about the product’s details, usage, or care, we’re happy to assist.

   • For items with genuine craftsmanship defects (e.g., cracks, glaze flaws), please contact us within 3 days of deliveryfor a resolution (replacement or refund).

3. Important Notes

   • Minor variations in glaze flow, brushstrokes, or texture are inherent to handmade pieces and reflect their artisanal charm, not defects.

   • Shipping may take longer than mass-produced goods—we appreciate your patience for these “worth-the-wait” treasures.

We deeply value your support and hope our ceramics bring lasting joy to your daily life.